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Privacy Policy

Privacy Policy

Takahe Analytical Instruments Pvt Ltd (“Takahe,” “we,” “us,” “our”) recognises the importance of your privacy and appreciates your trust in us. This Policy describes how we collect, use, and protect information about visitors to our website, takaheinstruments.com, and about our online and offline customers. This Policy applies to current and former visitors to our website and to our offline and online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information we collect

Contact information. We may collect your name, company name, GSTN, email address, mobile number, street, city, state, pincode, country, and IP address.

Instrument information. We may collect your instrument type, make, model, and year of manufacture, for the purpose of service and support, and this information may be retained for future reference.

Information you post. We collect information you post in a public space on our website or on a third-party social media platform associated with Takahe.

Demographic information. We may collect demographic information for the purpose of sales and after-sales service.

Other information. If you use our website, we may collect your IP address and browser type. We may look at which site referred you, how long you spent on our site, which pages you accessed, or which site you visit afterward. We may also collect the type of device you are using or the operating system version your device is running.

How we collect information

  • Directly from you – when you register a request on our website, or connect with us by email or WhatsApp.
  • Passively – through tools such as Google Analytics, Google Search Console, browser cookies, and web beacons, which help us understand how visitors use our website.
  • From third parties – for example, if you use an integrated social media feature on our website, the third-party platform may share certain information with us, such as your name and email address.

How we use your information

  • To contact you – to confirm an enquiry or purchase, or for other promotional purposes.
  • To respond to your requests or questions – to confirm and act on your enquiry.
  • To improve our products and services – to tailor content and recommendations to your needs.
  • To understand site trends and customer interests – we may combine information from you with information we obtain from third parties to improve our website and offerings.
  • For security purposes – to protect our company, our customers, and our website.
  • For marketing purposes – to share special offers, new product features, or newsletters covering market trends, conferences, seminars, or exhibitions.
  • For transactional communications – updates on your enquiry, order, or account standing with us.
  • As otherwise required or permitted by applicable law.

Sharing of information with third parties

  • Service providers. We may share information with vendors and partners who perform services on our behalf, such as logistics, IT, or marketing support.
  • Promotional use. With your consent, we may share your company name as a testimonial or reference for prospective clients.
  • Legal compliance. We may disclose information to comply with a court order, subpoena, or lawful request from a government or investigatory authority, or where we believe it necessary to investigate fraud or protect our rights.
  • Business transfers. If part of our business is sold or transferred, relevant customer information may be transferred as part of that transaction.
  • Any other purpose will be disclosed to you before we proceed.

We do not sell your personal data to third parties for their independent marketing use.

Cookies and tracking technologies

Our website uses cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; doing so may affect certain website features.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

Data security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Under the Digital Personal Data Protection Act, 2023 and rules made thereunder, you have the right to seek access to, correction of, and erasure of your personal data, to withdraw consent at any time, and to file a grievance regarding the processing of your data. To exercise any of these rights, please write to us at the email address below.

Children’s data

Our website and services are intended for business and laboratory professionals. We do not knowingly collect personal data from individuals under 18 years of age without verifiable parental or guardian consent.

Third-party sites

Links on our website may take you to third-party websites we do not control. This Policy does not apply to the privacy practices of those websites, and we are not responsible for their content or practices. Please review the privacy policy of any third-party site you visit.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and rules made thereunder, the contact details of our Grievance Officer are provided below:

Tejgouri Mirje

Email: tejgouri@takaheinstruments.com

For any other questions about this Policy or your privacy, you may also write to us at info@takaheinstruments.com.

Updates to this Policy

This Privacy Policy was last updated on 21 August 2026. We may revise this Policy from time to time to reflect changes in our practices or in applicable law. Any updates will be posted on this page, and we encourage you to review it periodically.

Jurisdiction

Your use of this website and any dispute arising from this Policy or our website’s terms of use are governed by the laws of India, subject to the exclusive jurisdiction of the courts in Mumbai.